Terms and Conditions

ITEM 1. PURPOSE

1. These general terms and conditions of sale aim to provide and define all necessary information to the User regarding the ordering, sale, payment, and delivery methods for purchases made through the Online Store.
2. These terms and conditions regulate all necessary steps to place an order and ensure tracking of this order between the Contracting Parties.

ARTICLE 2. ORDERING AND INVOICING

1.1 The User places their order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) they wish to order to the shopping cart.
To submit their order, the User must:
a) Register with the Online Store, providing the information requested therein;
b) Log in (providing an email address and password chosen by the User during registration);
c) Complete the information and choose the options available throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and the name you wish to appear on the invoice for tax purposes).
Final confirmation of the order by the User constitutes full and complete acceptance of the prices and description of the products available for sale, as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
The Online Store will honor orders received online only up to the limit of available stock. If a product is unavailable, the Online Store undertakes to inform the User as soon as possible.
The data contained in the invoice is the User’s sole responsibility. The invoice is issued immediately after payment and, once issued, cannot be reissued with changes.
Orders are valid for two days, unless the order is registered under a promotional campaign that sets a different period. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.

ARTICLE 3. PAYMENT

a) MBWay, Multibanco (ATM) and Payshop
Payments made by MBWay and Multibanco are processed by Ifthenpay https://ifthenpay.com/ .

b) Paypal

For payments made via PayPal, the User’s card will be debited immediately after confirmation of shipment. If some ordered products are out of stock, the amount will be credited to the User’s card after the order is completed.

Payments via PayPal are processed by PayPal https://www.paypal.com/pt/home 

ARTICLE 4. PRICES

Prices are in Euros, including taxes and fees, taking into account the VAT in effect on the date of payment.
If there is an increase in the price of any product, the User will be notified immediately and may choose to receive their order (paying the difference) or cancel it.
Whenever an item has a price reduction, the sale method (sale, promotion, or clearance) is mentioned, as well as the type of product, the reduction percentage, the start date and duration, and the notification to the competent authorities, if necessary.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

1. Delivery is carried out by CTT or another similar shipping company.
2.1 Shipping costs are added to the order according to the current price list, which are calculated during the purchase process before the User completes the order.
3. The Online Store ships to the European Union (and all regions of the world).

ARTICLE 6. COMPLAINTS

In the event of a dispute, the consumer may resort to Dispute Resolution through the Arbitration Center (see the “Dispute Resolution” section of the Online Store) and/or complete the Complaints Book (see the “Complaints Book” section of the Online Store).

ARTICLE 7. RIGHT TO FREE TERMINATION

The User has the right to freely terminate this contract within 14 calendar days, without the need to provide any reason, in accordance with Portuguese law.
The period for exercising the right of free withdrawal expires 14 days from the day following the day you purchase or a third party designated by you, other than the carrier, acquires physical possession of the goods.

To exercise your right of free withdrawal, you must notify the Online Store of your decision to terminate this contract/purchase by letter sent by registered mail with acknowledgment of receipt or by email to the email address listed in the Preamble.

For the free withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of free withdrawal be sent before the end of the withdrawal period.

In the event of termination of this contract, the payment made will be refunded, except for the costs of returning the product, which will be borne by the consumer.

The refund will be made without undue delay, within a maximum period of 14 days from the date we were informed of the decision to terminate the contract, assuming the product is returned in perfect condition and condition.

We will make this refund using, whenever possible, the same payment method you used in the initial transaction, and will not incur any costs as a result of such refund.

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF FREE TERMINATION

The following cases are considered exceptions to the Right of Free Termination, as per Article 17 of Decree-Law No. 24/2014, of February 14, unless otherwise agreed by the parties:

a) Provision of services, when:
i) The services were fully provided after the consumer’s prior express consent, pursuant to Article 15; and
ii) The consumer acknowledges that they lose the right of free termination if the contract has been fully performed by the professional in this case; b) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the free withdrawal period;
c) Supply of goods made according to the consumer’s specifications or clearly personalized;
d) Supply of goods that, by their nature, cannot be returned or are likely to deteriorate or expire quickly;
e) Supply of sealed goods that cannot be returned for health or hygiene reasons when opened after delivery;
f) Supply of goods that, after delivery and by their nature, are inseparably mixed with other items;
g) Supply of alcoholic beverages whose price was agreed upon at the time of the purchase and sale agreement, whose delivery can only be made after a period of 30 days, and whose actual value depends on market fluctuations that cannot be controlled by the professional; h) Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the tamper-evident seal after delivery;
i) Supply of newspapers, periodicals, or magazines, with the exception of subscription contracts for the delivery of these publications;
j) Contracts concluded at public auction;
k) Provision of non-residential lodging, transportation of goods, car rental services, restaurants, or services related to leisure activities if the contract provides for a specific date or period of performance;
l) Supply of digital content not provided on a physical medium if:
i) Its performance begins with the consumer’s prior and express consent; and
ii) The consumer acknowledges that their consent implies the loss of the right to free termination;
m) Provision of repair or maintenance services to be performed at the consumer’s home, at their request. In the case of contracts provided for in item m) of the previous paragraph, the Right of Free Termination applies to services provided beyond those specifically requested by the consumer or to the supply of goods other than the replacement parts essential for maintenance or repair.

ARTICLE 9. EXCHANGE AND RETURN POLICY

All products purchased from the Online Store may be returned and refunded, provided the customer expresses their intention within 14 days of receipt, provided the items have not been used, are in the same condition as when received, in their original packaging, and with the original tags. Whenever possible, they should be returned in the same box in which they were delivered.
If you wish to exchange an item, you must return the item via registered mail and then make a new purchase.
The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the Online Store’s part.
Exchanges and returns are not accepted for sale or promotional items. They are not exchanged or returned for themed items (e.g., items related to Christmas, Halloween, etc.). Upon receiving the order, the customer must check that it is in good condition and has not been damaged during shipping. If there is any anomaly, you must immediately report it to the employee delivering the order, and inform us of all detected anomalies in a single email. Failure to do so will prevent us from exchanging or refunding the items.

If the reason for the return is the Online Store’s responsibility (e.g., damaged item, incorrect item received), the return shipping will be at their expense, and the customer, under these circumstances, has a maximum of 30 days to return the item. If the reason is otherwise (e.g., the item is not to the customer’s liking), the return shipping costs will be borne by the customer.

To return the item, the customer must inform the Online Store of their desire to exchange/return the item, stating the reasons for the return, via the email address provided in the preamble.

Within 14 days, the Online Store will analyze the returned item and inform the customer of their right to a refund or to resend an identical item. If the reasons given for the return are confirmed, the customer will be refunded the full amount paid, including delivery and return costs.

ARTICLE 10. WARRANTY

We comply with the three-year warranty period for the conformity of the goods sold, counting from the date of delivery of the goods to the consumer, that is, from the moment the consumer acquires physical possession of the goods, except when this is incompatible with the nature of the goods or the characteristics of the lack of conformity.

ARTICLE 11. PRIVACY POLICY

Your data is processed in accordance with the legislation on personal data protection and in accordance with the Privacy Policy defined and posted on the Online Store.
Providing your data is optional, and you are guaranteed, in accordance with the law, the right to access, rectify, and cancel any data that directly concerns you, either in person or in writing, directly to the address listed in the Preamble. All requests must be made through the addresses and methods identified in item 1 of this Privacy Policy. Additionally, the holder may always submit any complaints he deems necessary to the competent authority.